Privacy Policy

Privacy Policy


Privacy policy Wagenhof Model-Toys
This page was last modified on 5/31/2019
(Adjustment in accordance with EU GDPR implementation 25/5/2018)

We are aware that you have confidence in us. We therefore see it as our responsibility to protect your privacy. On this page we will let you know what data we collect when you use our website, why we collect this data and how we improve your user experience. This way you understand exactly how we work.
This privacy policy applies to the services of Wagenhof Model-Toys. You should be aware that Wagenhof Model-Toys is not responsible for the privacy policy of other sites and sources. By using this website you indicate that you accept the privacy policy.
Wagenhof Model-Toys respects the privacy of all users of its site and ensures that the personal information you provide is treated confidentially.

Our company data
Identity owner: A.J.M. Heestermans
Name of the webshop: Wagenhof Model-Toys
Address: Schelphorst 24
Postcode / City: 1771SL Wieringerwerf
Business location: The Netherlands
Tel: +31 (0) 227-555282
Chamber of Commerce: 37066687
Website: www.wagenhofmodeltoys.nl
eMail: info@wagenhofmodeltoys.nl

Ons gebruik van verzamelde gegevens

Use of our services.
When you sign up for one of our services, we ask you to provide personal information. This data is used to perform the service. The data is stored on secure servers of Wagenhof Model-Toys or those of a third party (“MyOnlineStore B.V. in Oss”) where the website is hosted. We will not combine this information with other personal information that we may have available.

Type of personal data we process.
The type of data that can possibly be linked to you are eg your name and address, email addresses, telephone numbers, photos, date of birth and IP addresses.

The purpose of the processing
We use this data to be able to perform your requested service (possibly product development, billing / delivery of the ordered products and or answering information requests sent by you and receiving newsletters. This information is also used to make you more efficient use of our webshop in the future, such as insight into old orders and the contents of the shopping cart.

Retention time of this data.
Some of these data such as order and invoicing data must be kept by us for a minimum period of 7 years as determined by the Dutch government / tax authorities.
Email address and account details for newsletters and easy future use of our webshop can be adjusted or removed by you at any time. CAUTION: After adjustment / deletion, it may be that certain functionality you want is no longer available.

Communication.
When you send email or other messages to us, we may keep those messages. Sometimes we ask you for your personal details that are relevant to the situation in question. This makes it possible to process your questions and answer your requests. The data is stored on "own" secure servers of Wagenhof Model-Toys or those of a third party such as "MyOnlineStore B.V." and or KPN in case of emails. We will not combine this information with other personal information that we have.
Who are the recipients / users of this information?
Of course I, A.J.M. Heestermans, as the owner of this webshop, has full access to these data, except for the passwords you have created for newsletters and your account details.

In addition, information is shared with a third party such as Google which data is used for high-level statistics (Data cannot be traced back to your person) such as the number of visitors / orders, order value, average session duration, conversion percentages, number of visitors / page views per day and most viewed articles and web pages.
In addition, all data is available for our “Hoster”, “MyOnlineStore B.V.” which takes care of hosting the webshop, www.wagenhofmodeltoys.nl, on their servers. Data that you have entered when placing an order and / or sending a message is stored on the servers of our processor “MyOnlineStore B.V.” and my own PC that is used for the back-office function of the webshop. “MyOnlineStore B.V. ”Ensures a level of security appropriate to the data to be processed and takes adequate measures to protect data against loss or any form of unlawful processing. For example, a secure SSL connection is used as standard.

Furthermore, name and address and relevant / order data are shared with “Post NL” and or DHL in connection with. sending the ordered goods and with our payment providers “Mollie” regarding the invoicing and possibly crediting of ordered products or “Klarna” if you have chosen “Pay afterwards”. These functionalities are fully and or partly integrated functions in our webshop and therefore also covered by the processing agreement we have with MyOnlineStore BV.
Finally, a number of links can be implemented using AddThis like eg:

Whats App
Gmail
E-mail
Google +
Twitter
Facebook
Facebook like

These are there to make it easy for you to inform your "friends" about something you think they want to know.

Cookies

When opening our webshop you will receive a cookie notification with an explanation, which you may or may not agree with. If you do not agree, it is possible that certain functionality of the webshop is not available.

What is a cookie?
A cookie is a small text file that is sent to your computer when you visit a website. Both this website and other parties may place cookies.

What are cookies used for?
This website uses cookies to improve the usability and performance of the website. With the help of cookies, we ensure that you do not always receive or have to enter the same information when you visit our site. Cookies make surfing the site a lot more pleasant.

There are several types of cookies.
This website uses permanent cookies and session cookies.

Permanent cookies:
This allows the website to be specially set to your preferences. For example, to remember your permission to place cookies. This means you do not have to repeat your preferences all the time, which saves you time and makes it easier to navigate through the webshop. You can remove permanent cookies via the settings of your browser.

Session cookies:
With the help of a session cookie we can see which parts of the website you have viewed during this visit. As a result, we can adapt the webshop as much as possible to the surfing behavior of our visitors. These cookies are automatically deleted when you close your browser.

For what specific purpose does this website place cookies?
This website places cookies for the following reasons:
Shopping cart (functional cookie): Remember which products are in your shopping cart. Without this cookie you cannot order products or place them in your shopping cart. Cookie choice (functional cookie): Remember whether you have given us permission to place cookies. Google Analytics (tracking cookie): Measure how you use the website and how you found us and try to gain insight into this with reports. Google AdWords (tracking cookie): We measure how you use the website and how you found us. We use this knowledge to improve our AdWords campaigns. Facebook (Social Media cookie): With this cookie it is possible to 'like' our Facebook page. This button works through code that comes from Facebook itself. Twitter (Social Media cookie): With this cookie it is possible to follow our Twitter page. This button works using code that comes from Twitter itself. AddThis (Social Media cookie): With this cookie it is possible to share our content via Facebook, Twitter, Hyves and various other social media websites. Affiliate marketing (marketing cookies): We use these cookies to reward partner sites (affiliates, such as Daisycon, TradeTracker and Cleafs) for their contribution to the sale. Review sites (marketing cookies): We like to be assessed by customers. For this we possibly use a review site such as The Feedback Company. This places cookies for proper operation.

How can / can you / you manage or delete cookies?
Cookies can usually be managed, edited and deleted via your browser. More information about switching on and off and removing cookies can be found in the instructions and / or using the Help function of your browser.
We collect data for research in order to gain a better insight into our customers, so that we can tailor our services accordingly.
This website uses "cookies" (small text files placed on your computer) to help the website analyze how users use the site. The information generated by the cookie about your use of the website can be transferred to secure servers of Beautycenter Breukelen or that of a third party. We use this information to keep track of how you use the website, to compile reports on website activity and to provide other services related to website activity and internet usage.

Purposes
We do not collect or use information for purposes other than those described in this privacy policy unless we have obtained your permission in advance.

Third parties
The information is not shared with third parties with the exception of web applications that we use for the benefit of our webshop. This data will only be used for the purpose of the relevant application and will not be disseminated further. Furthermore, in some cases the information can be shared internally due to the technical maintenance / support of this webshop. These third parties are obliged to respect the confidentiality of your data.

Third parties we work with are:
“MyOnlineStore B.V.” as developer and Hoster of the webshop, "Mollie" our payment provider for all financial services (This includes "Klarna" in case of "Pay afterwards"), which we offer through this webshop, "Post NL and or DHL" which we use as standard for sending the ordered goods.
In addition, we use the application “AddThis” for an efficient link with social media and Google search console to obtain high level statistics and monitor the quality of the webshop.

Changes
This privacy statement is tailored to the use of and the possibilities on this site. Any changes and / or changes to this site may lead to changes in this privacy statement. It is therefore advisable to regularly consult this privacy statement.

Choices for personal data
We offer all visitors the opportunity to view, change or delete all personal information that is currently provided to us. This does not include all information that we must legally record under Dutch law.
Edit / unsubscribe newsletter service
At the bottom of each mailing you will find the option to change your details or to unsubscribe.

Adjust / unsubscribe communication
If you want to change your data or want to get yourself out of our files, please contact us. See the contact details below or send an e-mail to: Info@wagenhofmodeltoys.nl

We will, if technically possible, make your required adjustments within a working week.

Turn off cookies
Most browsers are set by default to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some functions and services on our and other websites may not function properly if cookies are disabled in your browser.

Personal Data Authority
As a user of our webshop, you have the right to make a complaint online, if necessary. We kindly ask you to do this by email (info@wagenhofmodeltoys.nl). We will then process your complaint within no more than 3 working days. If this does not lead to a solution, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://www.ec.europa.eu/odr. If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.

Questions and feedback
We regularly check whether we comply with this privacy policy. If you have any questions about this privacy policy, please contact us:
Wagenhof Model-Toys
Shellfish 24
1771 SL Wieringerwerf
Tel .: +31 (0) 227-555282
eMail: info@wagenhofmodeltoys.nl

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